Speakers

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Sebastien Munar

Managing Director and Founder

Clientrika

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Marcos Tatijewski (Kiko)

President

CXPY | Asociación Paraguaya de Experiencia del Cliente

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Diego Rafael Payán

Executive Vice President

CXLA Customer Experience Latam Association

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Clara Vieira de Faria Pereira

Head of Customer Success and Trade Marketing

PicPay

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Marcelo Santiago

Head of Customer Experience & Connected Cars

Nissan South America

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Marcelo Carvalho

Customer Digital Experience & Innovation Leader | Digital Technology Latin America

GE Healthcare

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Rubén Blanco

Customer Experience Manager

OLX Autos Colombia

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Juan Pablo Tricarico

CEO

Dr. CEX

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Yami Almaguer Gil

Author of ‘Customer Service vs Customer Experience’ and Culture Transformationist

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Andrea Johanna Gonzalez Herrera

Customer Experience Manager

Viva Air

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Marcelo Ribas

Customer Experience Sr Manager

Vivo

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Bruno Guimarães

CCO & CMO

SoluCX

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Nicolas Talkowski

Customer Experience & Contact Center Manager

Itaú Argentina

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Paula Ayala Rodriguez

Customer Journey & Voice Director

AVIANCA

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Rafael Bonjorno

VP Consumer Care & Ownership Experience Solutions

Electrolux

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Alex Dal Canto

Director of Product Marketing

Acquia

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Felipe Masson

General Manager of Customer Experience

Azul Linhas Aéreas Brasileiras

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Beatriz Cara Nóbrega

Chief People Officer

Banco Digio

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Javier R. Fernandez

CEO

Kenwin

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Juan Ramos

Senior Manager Solutions Consulting

Hootsuite

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Rogerio Perez

Chief Experience Officer

Zenvia

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Pedro Eloy Rodríguez

Founder

Grupo Percepciones

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Mariana Abdalla De Marchi

MBA Professor & Head of Customer Experience & Insights

Qualicorp

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Ricardo Pena

Co-Founder and CEO

People Experience

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Speakers